Refund policy

Refund and Return Policy

CleoWulf Studio LLC sells original books, digital creative goods, wall art, puzzles, apparel, and other creative products. Please read this policy before placing an order.

Made-to-Order Physical Products

All physical products from CleoWulf Studio LLC are produced on a made-to-order basis. We do not keep physical inventory on hand. Because each physical item is made after purchase, we do not accept returns or exchanges for buyer’s remorse, change of mind, incorrect size selection, incorrect color selection, or accidental orders.

Damaged, Defective, Misprinted, or Incorrect Items

If your physical order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery so we can review the issue.

To help us resolve the problem, please include your order number, a description of the issue, and clear photos of the item and packaging when possible.

If the issue is approved, CleoWulf Studio LLC may offer a replacement, correction, refund, or other resolution depending on the situation and production partner review.

Lost Packages

If an order appears lost in transit, please contact us as soon as possible. Lost-package claims must be reported within 30 days after the estimated delivery date so the issue can be reviewed with our production and shipping partners.

Digital Products and Downloads

Digital products, including digital downloads, are delivered electronically. No physical item is shipped for digital-only purchases.

Because digital products are accessible after purchase, digital downloads are generally non-refundable once delivered or accessed.

If you have trouble accessing a digital download, receive the wrong file, or experience a technical issue with your purchase, please contact us so we can help resolve it.

Incorrect Shipping Address

Customers are responsible for entering accurate shipping information at checkout. CleoWulf Studio LLC is not responsible for orders delayed, lost, returned, or delivered to the wrong address because of incorrect or incomplete shipping information provided by the customer.

If an order is returned because of an address issue, additional shipping or replacement costs may apply.

Order Cancellations

Cancellation requests must be made as soon as possible after purchase. Because physical products are made to order, cancellation may not be possible once production has started.